All Policies

Rabies (one or three year protocol), Distemper combination (one or three year protocol), Bordetella (annually), and Canine Influenza Virus “CIV” H3N2 (one year protocol – year 1 administered as 2 shots, 2-3 weeks apart) – required in Chicago market, recommended everywhere else. We do suggest a fecal test every 6 months for our guests but will defer to your veterinarian’s requirement. If your dog has had a positive fecal test result for Giardia or any other illnesses that is communicable to animals or humans, we require a negative test result before we can accommodate your dog. We also highly recommend all our guests to be on heartworm and flea/tick preventative year-round.

We ask that you either (1) have your vet email us (info@paradise4paws.com) proof of the vaccines, (2) drop off paper copies of the health records at our front desk, or (3) email a PDF of the updated health records to info@paradise4paws.com and include ‘vaccine records’ in the subject.

Intact (not neutered) male guests are not eligible to participate in playgroup. Instead, they will participate in our and additional fees will apply. An exception to this is for intact males under 5 months who are welcome to participate in Puppy’s Day Out program

Unspayed female guests are allowed to participate in playgroups provided that they are not in heat. If they are in heat or come into heat during their stay, they will be enrolled in our Personal Play Program and .

Our Personal Play Program consists of a 15-minute personal play session midday with a team member. For guests who are in the resort during our early morning or late evening hours, we will also provide a morning and/or evening potty break.

We also have custom play packages available for you to purchase if you’d like your pooch to get a little additional exercise. These a-la-carte services included in a package must be used in one day. Different packages may be purchased for different days, but services may not be spread out over multiple days.

Mellow Mutt Package $17: One additional 10-minute play time per day

Playful Pooch Package $27: Two additional 10-minute play times per day

High-Octane Hound Package $37: Three additional 10-minute play times per day

To participate, dogs must meet our vaccination and preventative requirements along with our playgroup standards.

Intact (not neutered) male guests are not eligible to participate in playgroup. Instead, they will participate in our Personal Play Program and additional fees apply. An exception to this is for intact male guests under the age of 5 months who are welcome to participate in our Puppy’s Day Out program.

Unspayed female guests are allowed to participate in playgroups provided that they are not in heat. If they are in heat or come into heat during their stay, they will be enrolled in our Personal Play Program and additional fees apply.

Our Personal Play Program consists of a 15-minute personal play session midday with a team member. For guests who are in the resort during our early morning or late evening hours, we will also provide a morning and/or evening potty break.

We also have custom play packages available for you to purchase if you’d like your pooch to get a little additional exercise. These a-la-carte services included in a package must be used in one day. Different packages may be purchased for different days, but services may not be spread out over multiple days.

Mellow Mutt Package $17: One additional 10-minute play time per day

Playful Pooch Package $27: Two additional 10-minute play times per day

High-Octane Hound Package $37: Three additional 10-minute play times per day

Guests are divided into playgroups based on size, temperament and energy level.  The group your dog is in depends on his/her size, temperament, and the dynamic of all the guests we have at the time of his/her stay.

We do not have any company restrictions around breed. Guests are assessed based on their individual temperament. If a city or county has local ordinances, we make sure to comply.

In general, we do not require an interview.  As part of your dog’s first visit, we conduct what is called a Temperament Evaluation which is a process to learn your pup’s play style and behavior and slowly introduce them to the group, so they can get acclimated. If your first visit will be a boarding stay, while not required, bringing your pup in for their free first day of daycare can be helpful.  It allows us a chance to meet your pup, for your pup to get used to the hotel or resort and it shows them that mom/dad will come back to get them.

If your dog is people aggressive and we cannot approach him/her, we cannot properly care for him, so he could not stay with us.  However, if your dog gets along with people and just doesn’t get along with other dogs, we can accommodate your dog and provide individual play times in lieu of group play.

Each dog is treated as an individual – we determine how to best accommodate each guest with the health, safety and happiness of everyone in mind.

Please remove any prong or choke collars prior to dropping off your pet. For the safety of our team and guests, we do not permit dogs to wear this type of collar while in our care and our team is not permitted to remove or apply prong or choke collars.

For Pooch locations where dogs wear their collars, our preference is a snap-lock buckle collar with your pet’s identification lasered, stitched or engraved on the collar. ID tags can fall off, especially with a lot of activity.

Additionally, if you utilize our transportation shuttle service, we request you outfit your dog with a well-fitted harness.

Rabies (one or three year protocol); Feline Distemper combination (FVRCP) (one or three year protocol); and Feline Leukemia (only for cats allowed outdoors). We also highly recommend all our guests to be on flea/tick preventative year-round. If your cat has had a positive fecal test result for Giardia or any other illnesses that is communicable to animals or humans, we require a negative test result before we can accommodate your cat.

We ask that you either (1) have your vet email us (info@paradise4paws.com) proof of the vaccines, (2) drop off paper copies of the health records at our front desk, or (3) email a PDF of the updated health records to info@paradise4paws.com and include ‘vaccine records’ in the subject.

Yes! Cats must have a flea/tick preventative applied within 30 days of their stay for their own protection.

We are open 24 hours a day, 7 days a week, 365 days a year. Because we are a 24-hour operation, we must define our check-in and check-out times – similar to human hotels! Some fees may apply for checking in early or checking out late, but you have the convenience of check-in/check-out according to your schedule needs.

Standard daycare day is 7:00am – 7:00pm & standard boarding stay is 7:00am – 12:00pm the following day. Note: Paw Perks members receive complimentary early check-in and late check-out hours based on status. See Paw Perks page for more information.

Please note that although we are open for check-in and check-out 24 hours, our normal daycare day is from 7:00am to 7:00pm and a standard boarding stay is 7:00am to 12:00pm the following day. Note: Paw Perks members receive complimentary early check-in and late check-out hours based on status. See Paw Perks page for more information.

Daycare check-in & check-out outside of standard hours:

• Early check-in before 4:00am: additional overnight charge
• Early check-in from 4:00am to 7:00am: $10/hr.
• Late check-out from 7:00pm to 9:00pm: $6.50/hr.
• Late check-out after 9:00pm: converts to an overnight charge (price varies based on type of daycare day – single day, package or membership)

Boarding check-in & check-out outside of standard hours:

• Early check-in from 4:00am to 7:00am: $10/hr.
• Late check-out after 12:00pm: $6.50/hr.
• Late check-out after 9:00pm: converts to an additional overnight charge

Daycare & Boarding PACKAGES are intended to offer a promotional price for frequent guests within a 90-day period.

• Prices may change without notice
• Packages are assigned to a specific pet and are not intended to be shared
• No Package refunds after 30 days from date of purchase and Packages are not transferable.
• For package refunds within 30 days, nights or days used will be charged at single day or night (depending on the package purchased) at non-promotional rates and deducted from the purchase price.
• Package expires 90-days from the date of purchase or from the date the first package day/night is applied, whichever is earlier and unused days will be forfeited.
• You will have the option of a one-time, 30-day extension allowed per package within 30 days from the date your package expired, but there will be a $30 processing fee. Package extensions are not available if it is more than 30 days beyond the date of expiration.
• If you are buying multiple Packages, please consider the number of days/nights you can realistically use in the 90-day period. A signed acknowledgement is required. Refund terms still apply.
• Reservations required and based on availability.
• Daycare package days can be used as payment for a day of daycare or as payment for boarding late check out fees.
• Promotional, corporate or other partner discounts are not always the same for packages. Discounts on packages may be lower since package pricing is already promotional/discounted pricing.
• Packages for additional dogs should only be used when multiple dogs are utilizing the package on the same day/night.
• Daycare packages used during holiday blackout periods may be subject to a $5/day holiday up-charge.
• Boarding packages not available in all markets.

Our Unlimited Monthly MEMBERSHIPS are like gym memberships, providing you everyday access to daycare. Like most gym memberships, it’s intended to renew every 30 days―or every month. The benefits for all Unlimited Monthly Members with an active membership include: everyday access to daycare, discounted boarding and guaranteed daycare space during holiday blackout periods (reservation required).

Our Unlimited Monthly Memberships offer flexibility and convenience, depending on the option you prefer. The Month-to-Month Unlimited Monthly Membership is a month-to-month option that allows you to start and stop your membership months, or take a break as needed, with a small up-charge. The Auto-Renew Unlimited Monthly Membership is based on a calendar month, and renews every month, on the same day – AUTOMATICALLY!  Members who select the Auto-Renew option will enjoy a $30 savings off the Month-to-Month price on your second month and beyond. A credit card on file is required for the Auto-Renew membership.

• Prices may change without notice
• Memberships are assigned to a specific pet and are not intended to be shared
• No Monthly Membership refunds after 10 days from date of purchase and Monthly Memberships are not transferable. For Monthly Membership refunds within 10 days, days used will be charged at the full day non-promotional rate and deducted from the purchase price.
• The start date of the Monthly Membership is based on the date of purchase or from the date the first day is applied, whichever is earlier. The Month-to-Month option is active for a 30-day period and is intended to allow you to take time off between membership months, not to turn on and off within your 30-day membership period. The Auto-Renew option is active during a calendar month. When the Auto-Renew option is originally purchased on the 29th, 30th or 31st of the month, on months when the date doesn’t exist, it will renew on the last calendar day of the month.
• Unlimited Monthly Members selecting the Auto-Renew option will need sign an agreement, have a credit card on file and will automatically renew at the expiration, unless canceled at least 3 days prior to the renewal date.
• Unlimited Monthly Members choosing to transfer from a Month-to-Month to the Auto-Renew option will need to add a credit card to their file and should notify your Pawcierge at least 3 days before the membership expiration so it can be transitioned without interruption and enjoy the $30 monthly savings on month two and beyond.
• If you would like to take time off from your Auto-Renew Unlimited Monthly Membership, your first month back will be at the Month-to-Month price, but if you select the Auto-Renew option your second month and beyond will be at the discounted rate if it continues to auto-renew on a consecutive monthly basis.
• Additional promotional rates or discounts may not apply, since membership pricing is already discounted.
• Memberships for additional dogs can only be used when multiple dogs are utilizing the membership on the same day.
• 20% boarding discount only applies during an active membership (rates vary by location).
• All Unlimited Monthly Members enjoy guaranteed daycare during holiday blackout periods (reservation required) and +$5 holiday pricing applies.

• We require a 50% deposit at the time of booking.
• We require that Pet Parents must have a valid credit card on file.
• After the halfway point, we will charge the credit card on file weekly. Any applicable remaining balance will be due upon checkout.
• Note that the deposit is fully refundable, unless dates of a reservation fall within our holiday/blackout period. In this case, the portion of the deposit that covers the holiday/blackout period follows our holiday deposit policy, and is only refundable if the reservation is canceled prior to fourteen (14) days before the reservation start date and time. If the reservation is canceled within fourteen (14) days of the holiday dates within the extended reservation, the 50% holiday deposit is non-refundable and the portion of the extended stay deposit that is greater than the 50% holiday deposit will be refunded.

Dog Walking Memberships offer discounted prices to our regular dog walk clients and are purchased as a set number of walks for a five week period (available at select locations).

• No dog walking membership refunds after 10 days from date of purchase.
• For dog walking membership refunds within 10 days, walks used will be charged at Single Walk rate and deducted from the purchase price.
• Dog walking memberships expired 35 days from the date of purchase or from the date the first walk is taken, whichever is earlier. Unused days are forfeited.
• Dog walking memberships renew automatically at expiration unless cancelled at least 3 days prior to renewal.
• Regular schedule walking schedule is required for members. Exceptions to regular schedule will be accommodated where possible but may be charged at single walk rate.

• We request that a well-fitted harness be worn by all dogs using our transportation service, along with their collar, preferably with their identification lasered, stitched or engraved on it. ID tags can fall off, especially with a lot of activity.
• All reservations and changes to transportation services must be received by noon the day before.
• We strongly recommend that you reserve your shuttle services well in advance. A regular schedule, set up monthly helps to ensure that your pup will always have a spot on your preferred days. Transportation reservations are always subject to availability.
• If you have special instructions for pick up and drop off, especially if you will not be at home, please be sure to email them to info-westloop@poochhotel.com or info-lincolnpark@poochhotel.com so they can be added to your profile and all of our drivers will have the same information.
• Cancellation of reservations that include transportation must also be received by noon the day before. When you have a reservation, we hold a spot for your pup on the shuttle. Late cancellations mean we may have to turn someone else away, so daycare and transportation become non-refundable at noon. The following charges apply to any late cancellations:

Learn more.

Licenses

We comply with all local, state and federal licensing requirements. If you have questions, please enquire at your local location for details.